Frequently Asked Questions

When a guest leaves you a memory, you can record a personal video thank-you back to them right from your keepsake — and they receive it instantly. No envelopes, no stamps, no waiting on the mail.

Yes — always. Every video, photo and note can be downloaded as originals. They belong with you, not with us.

If you ever choose to close your account, we'll give you a clear path to download your memories first.

No. Guests tap your private link or scan the QR code — that's it. It opens in their phone's browser. No app, no signup, no password.

Only you and the people you invite. Every keepsake is private by default. We never browse, share, or feature your memories without explicit permission.

If you ever choose to share a clip or recap reel publicly, that's your call — and only that specific piece becomes visible, never the full keepsake.

Yes — and it's one of the most tender ways Moment Saved™ is used. Families gather voice memories, stories and photos from everyone who loved the person, and hold them together in one preserved keepsake. Distant family who couldn't travel can still leave something. Future generations can hear voices they otherwise wouldn't.

No likes, no public comments — just quiet, sacred space.

No. We do not use your content to train AI models.

Any future AI-assisted features within Moment Saved™ would be processed privately to support your experience.

The event ends. The keepsake begins.

When the day is over, your chapter shifts into a preserved keepsake — a replayable collection you can revisit, download, share clips from, and reply to with thank-yous. Your keepsake is designed to stay safely preserved and accessible as long as your account remains active with Moment Saved™.

Your keepsake is fully yours for the first year — included in your purchase. After that, $10 per keepsake per year keeps it safely preserved as long as your account stays active. We'll always send a gentle reminder before anything changes — never a surprise.

Families. Couples. Hosts who care about more than the cards on the gift table. Anyone planning a wedding, baby shower, milestone birthday, graduation, retirement, memorial, or a chapter that unfolds over time — like a first year or a senior year.

Four shapes, all one-time. A Keepsake Hello is $25 — the full Moment Saved experience for an intimate circle (25 included moments). A Keepsake Note is $50 — for one person, one deeply personal moment, a heartfelt gift or private tribute (50 included moments). A Keepsake Celebration is $100 — our most loved — built for everyone gathered around one moment: weddings, graduations, retirements, milestone birthdays, memorials (150 included moments). A Keepsake Legacy is $150 — for the biggest gatherings where everyone shows up (300 included moments, priority support).

No subscription, no surprise charges, no upsell wall. If more memories arrive than your tier includes, the extras wait quietly nearby for you to bring into the keepsake.

Year one of cloud preservation is included. After that, $10 per keepsake per year keeps it preserved as long as your account stays active — or download everything anytime.

See the full breakdown on our pricing page.

If your circle pours in more memories than your keepsake includes, you can add a little more room — +$25 for 50 more moments, on any tier, whenever you're ready. Guests are never blocked in the meantime; their memories simply wait nearby until you bring them in.