Terms of Service

Moment Saved™ is a product of Moment Saved LLC, a Georgia limited liability company ("Moment Saved," "we," "us," or "our"). These Terms of Service ("Terms") are an agreement between you and Moment Saved LLC, and they govern your use of Moment Saved™, a keepsake and memory preservation platform operated from the State of Georgia, USA. By creating an account, purchasing a keepsake, or submitting content as a guest, you agree to these Terms. By creating an account, you also consent to receive transactional emails related to your keepsake, such as receipts, invitations, and keepsake-ready notifications.

You must be at least 18 years old to create a Moment Saved™ account. By signing up, you confirm you meet that requirement and are able to enter into a binding agreement.

Guest contributors — people who leave video messages, photos, or notes without creating an account — must be at least 13 years old. Guests under 13 may only submit content with verifiable parental consent obtained by the keepsake host. Hosts are responsible for ensuring that any guest under 13 has such consent before sharing a keepsake link with them. Moment Saved™ does not knowingly collect personal data from children under 13 without parental consent.

You are responsible for keeping your account credentials safe. Sharing your password with others is a violation of these Terms. If you suspect someone has accessed your account without permission, notify us immediately at hello@momentsaved.com.

Guests who submit content through a keepsake link or QR code do not create accounts. By submitting content, guests grant Moment Saved™ the same limited, revocable permission described in §6 (User Content) to store, display, and share their submission within the keepsake, at the host's direction.

Guests retain full ownership of their submissions. Hosts are responsible for obtaining appropriate permissions from guests before collecting their content, and for ensuring guests are informed that their submission will be stored and shared within the keepsake.

Moment Saved™ is built to hold meaningful, honoring memories. Uploading content that is unlawful, harassing, hateful, sexually explicit, or that violates someone else's rights or privacy is a violation of these Terms and may result in immediate removal of that content, suspension, or permanent termination of your account.

We reserve the right to remove content that clearly violates these standards or applicable law in our sole discretion. Where practical, we may provide notice before taking action, but are not required to do so.

You own your memories. Hosts and guests retain full ownership of all content uploaded to Moment Saved™.

By uploading content, you grant Moment Saved LLC only the limited, revocable permission needed to store, display, replay, and (at your direction) share that content within your keepsake.

Our commitments to you:

• No AI training. We do not use your memories to train external AI models. If that ever changes materially, we will ask permission first.
• No selling or resale. We do not sell, license, or resell your uploaded memories or personal data. If this ever changes materially you will be notified in advance.
• No public featuring without permission. We will not use your keepsakes in marketing or anywhere public without your explicit, written consent.

The Moment Saved™ name, logo, brand, software, and site design are owned by Moment Saved LLC. You are welcome to share and link to the public pages of our site. Copying, reproducing, or reusing our brand or platform code without written permission is a violation of these Terms and may result in legal action.

If you believe content on Moment Saved™ infringes your copyright, you may submit a takedown notice to hello@momentsaved.com with the following information:

• A description of the copyrighted work you believe has been infringed
• A description of where the infringing content appears on our platform
• Your contact information (name, address, email, phone)
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
• Your physical or electronic signature

We will respond to valid takedown notices in accordance with the Digital Millennium Copyright Act (DMCA). Counter-notices may be submitted to the same address.

Moment Saved™ is offered as a one-time purchase per keepsake. Pricing is shown clearly before checkout. Payments are processed by a trusted third-party payment provider — we don't store your full card details on our servers.

After the first year, optional cloud preservation is available for $10 annually. You will always be notified before any storage fee is charged — never a surprise.

Because keepsakes begin storing your memories immediately, refunds are handled on a case-by-case basis. If something doesn't feel right, contact us at hello@momentsaved.com and we'll do our honest best to make it right.

We work hard to keep Moment Saved™ running smoothly, but we cannot guarantee the service will be available without interruption. Occasional maintenance, updates, or unexpected outages may happen. Your keepsakes remain safely stored throughout.

In the event Moment Saved™ ever needs to wind down or discontinue the service, we will provide at least 30 days' advance notice by email, giving every account holder a clear window to download their memories before the service closes.

Photographers, event planners, real estate professionals, and other professionals using Moment Saved™ in a commercial or professional capacity are subject to separate Vendor Terms in addition to these Terms. Vendor Terms will be provided and must be accepted prior to vendor account activation. If you have questions about vendor terms, contact us at hello@momentsaved.com.

You may close your account or request deletion of your keepsake at any time by emailing hello@momentsaved.com.

Before your account is closed, we will give you a clear path to download all of your memories. We want every family to leave with their memories in hand, not lose them. You will have 30 days from your closure request to complete your download before content is removed from our servers.

We may suspend or close accounts that materially violate these Terms. Where practical, we may provide notice before taking action, but are not required to do so.

Deletion requests will be honored within 30 days of a verified request, with limited exceptions for legal or fraud-prevention purposes.

Founding vendors who join the Charter Member program receive pricing locked for the lifetime of their account, as described at the time of enrollment. This commitment is binding on Moment Saved™ and will be honored through any change of ownership, as described in §16.

The following section contains standard legal language required to protect both you and us. We've kept it as clear as we can.

To the fullest extent permitted by law, Moment Saved LLC provides the service "as is" without warranties of any kind. Our total liability to you for any claim arising out of these Terms or your use of the service is limited to the greater of (a) the amount you paid to Moment Saved LLC in the 12 months preceding the claim, or (b) $25.

We do not warrant that the service will be uninterrupted, error-free, or that content will be preserved beyond the lifetime of your active account or keepsake. We are not liable for indirect, incidental, or consequential damages — though we take our duty to safeguard your memories seriously and act accordingly.

If something goes wrong we'd always rather talk it through than go straight to legal action. Before pursuing any formal claim, contact us at hello@momentsaved.com and give us a reasonable opportunity to resolve the issue in good faith. Most concerns can be resolved with a conversation.

If we are unable to resolve a dispute informally, any formal claims will be governed by the laws of the State of Georgia, USA, and resolved in the state or federal courts located in Georgia.

If we make meaningful changes to these Terms we will update the date above and for significant changes notify you by email. Continued use of Moment Saved™ after a change means you accept the updated Terms.

Moment Saved LLC is independently built today. In the unlikely event the company is ever acquired, merged, or transferred to new ownership, these Terms — including all user protections and Charter Member commitments — would carry forward under new ownership. A change in ownership would never be used to weaken the promises we've made to you.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. These Terms, together with any separate vendor agreement you may have entered into with Moment Saved™, constitute the entire agreement between you and Moment Saved™ regarding your use of the service, and supersede any prior agreements or understandings on the same subject.

For formal notices or questions about these Terms, or for warmer everyday conversations, email hello@momentsaved.com — we're always happy to hear from you.